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After three (3) attempts to deliver and/or three attempts to notify the recipient, or five (5) business days from the date of shipment, whichever occurs first, the shipment will be considered undeliverable.
(See Undeliverable Shipments.) Back to Top In all cases where a signature must be obtained, Fed Ex will make as many as three delivery attempts over as many as three consecutive business days before contacting the shipper for disposition instructions.
Call International Customer Service at 1.800.247.4747 and a tracing specialist will assist you.
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Back to Top We will determine the routing of all shipments.
Some shipments may be consolidated or forwarded by Fed Ex for transportation on foreign air carriers, on either a charter or an interline basis as Fed Ex may determine.
Some of these services, including the ones listed below, require the assessment of an accessorial billing fee: As a Government account shipper, you will receive a comprehensive invoice for services rendered during each billing period.
Fed Ex also offers a variety of billing options, including daily or weekly billing.
Fed Ex automated system customers who fail to apply the dimensional weight calculation to a package at the time of processing may be assessed additional transportation charges based on the dimensional weight via a supplemental invoice from Fed Ex. military post office box addresses such as APO and FPO.
Back to Top You may use post office box addresses for certain international locations including shipments to Puerto Rico, but you must include a telephone number, fax or telex number on the air waybill. Your recipient's name and a valid telephone/fax/telex number must be included on the air waybill. Since additional address research is often necessary, our normal delivery commitments and our Money-Back Guarantee will not apply.We will also annotate on the invoice which packages have been adjusted for weight.Back to Top Tracing of international packages is available upon request.These Terms and Conditions include terms regarding the importation and customs clearance of shipments into the U. If there is a conflict between these Fed Ex Express Terms and Conditions and the terms and conditions on any Fed Ex air waybill or other transit documentation, these Terms and Conditions (or any subsequent Addendums and/or supplements) will control to the extent they are not in conflict with the rules relating to liability for international carriage established by the Warsaw Convention or any applicable tariff.Any failure to enforce or apply a term, condition or provision or otherwise impair the right of Fed Ex to enforce or apply such term, condition or provision in the future.We reserve the right to divert any shipment (including use of other carriers) in order to facilitate its delivery.